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OPERATIONS

Checking Inventory

INVENTORY MANAGEMENT

Inventory management is an integral part of any business holding stock. It helps ensure there is rarely too much or too little stock on hand, limiting the risk of stock outages and inaccurate records. Having great inventory management understanding can also help identify trends in the buying habits of customers to ensure sufficient stock availabilty.

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Through our SJLC consultants, we look to understand the supply chain and software used for inventory and establish some parameters to ease the confusion from the start. The benefits of using an inventory management system include:

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  • Accurate Inventory

  • Reduced Costs

  • Greater Automation & Productivity

  • Improved Customer Experience

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Vertical File Cabinet

POLICIES & PROCEDURES

Policies and procedures in the workplace are an essential component of people management. Firstly, they outline operating procedures and processes. Workplace policies also help articulate an organisation’s mission and values and set the standard for employee behaviour and performance. Procedures, on the other hand, explain the “how.” They provide step-by-step instructions for specific routine tasks.

At SJLC, we see many businesses struggle with time to update these policies & procedures and aim to help undertake the groundwork to; identify what is missing, develop the policy and procedures, implement these correctly for all parties involved.

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A few different policies and procedures that we can customise for your business include:

  • COVID-19 Policy

  • Recruitment Policy

  • Internet and email Policy

  • Mobile phone Policy

  • Health and safety Policy

  • Anti-discrimination and harassment Policy

  • Safe Work Procedure

  • Machinery Procedure

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Motor Testing

QUALITY ASSURANCE & QUALITY CONTROL

Quality assurance (QA) is any process of evaluating whether a product or service meets specified requirements. QA establishes and maintains set requirements for developing or manufacturing reliable products. Having quality assurance in place helps companies maintain high standards of their products. Quality control ensures that the final product reflects these high standards and satisfies the customer's needs.

SJLC, as extensive experience in establish Quality Control steps for our clients and this is achieved through a Quality Management System. A Quality Management system is a collection of business processes focused on consistently meeting customer expectations and enhancing their satisfaction. This can be achieved by four key steps:

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  • Analyse the parts of the business required for Quality Control

  • Create a Written Document That Defines Quality for various parts of the business

  • Develop Procedures & Instructions

  • Collect Data

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Financial Report

KEY PERFORMANCE INDICATORS

Key performance indicators (KPIs) are assessable measures that indicate an individual/company's performance against a set of targets, objectives, or industry standard. KPIs provides a focus for strategic and operational standards within the business, create an analytical basis for decision making and help focus attention on what is required by the business.

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KPIs can be categorized into several different types:

 

  • Inputs measure attributes (amount, type, quality) of resources consumed in processes that produce outputs

  • Process or activity measures focus on how the efficiency, quality, or consistency of specific processes used to produce a specific output; 

  • Outputs are result measures that indicate how much work is done and define what is produced

  • Outcomes focus on accomplishments or impacts, and are classified as End Outcomes, such as customer retention or sales 

  • Project measures answer questions about the status of deliverables and milestone progress related to the specific projective or initiative.

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At SJLC, we understand that KPIs can be hard to decipher, and aim to make these as practical as possible to support your business through implementation of strategic and operational measures.

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