Quality Assurance & Quality Control
Quality assurance helps a company create products and services that meet the needs, expectations and requirements of customers. Quality control ensures that the final product reflects these high standards and satisfies the customer's expectations. Both aspects are critical to ensuring the attraction of more customers for the product thereby increasing sales. Quality measures are extremely beneficial in maintaining existing demand and creating new demand for the product.
At SJLC, we understand the various industries and what quality assurance and quality measures measures are required to have a successful functioning business for years to come.
Quality Assurance
Quality Definition
In Quality Assurance (QA), it is important for the product or service to have a definition of what quality looks like, and how it is measured.
​
Procedures
Upon the definition of quality, procedures must be set in stone to ensure that a quality product or service is transferrable.
​
Instructions
Instructions must be clear within the quality and procedures to ensure quality is maintained and developed.
​
Data Collection
To ensure quality is within a product or service, it is crucial for QA to collect the necessary data that provides insight into the correct standard deviations of quality in a product.
Quality Control
Quality Control (QC) is sourced largely from data collections from a relevant sample size within businesses.
​
The importance of QC is that, products and services according consumer law, have minimum 'implied conditions' that must be maintained to ensure there is value (consideration) in the transfer of a product or service.
​
Scatter plots, histograms and spreadsheets are all key mechanisms that may be implemented in QC, to identify the smallest areas of potential improvement in QC.
​
SJLC have noticed that companies without QA & QC measures within their operations were losing repeat customers.